Your Students' Union is a charity and we're not for profit. What does that mean? Well, everytime you attend an event, spend money in the shop or buy a pint at the bar, we take any profits and reinvest them to improve the student experience. This helps us fund essential services like our Advice and Supprot Centre! 

Terms and Conditions for Freshers Event Tickets 

1. Ticket Purchase Agreement

By purchasing a ticket, you agree to comply with the terms and conditions outlined herein.

2. Ticket Availability

Ticket are subject to availability and are sold on a first-come, first-served basis.

3. Payment Scheme Option

We offer a payment scheme option for ticket purchases, allowing attendees to pay in instalments. By selecting this option, you agree to abide by the payment schedule outlined at the time of purchase.

4. Payment Schedule

The payment schedule will be provided to you at the time of ticket purchase. Failure to make payments according to the agreed-upon schedule may result in the cancellation of your ticket without refund.

5. Cancellation and Refunds

Tickets purchased through the payment scheme are non-refundable. In the event of cancellation by the attendee, any payments made toward the ticket will not be refunded.

6. Ticket Transferability

Tickets purchased through the payment scheme are non-transferable. The ticket is valid only for the individual whose name appears on the ticket at the time of purchase.

7. Event Entry

To gain entry to events, attendees must present a valid ticket along with a valid form of identification matching the name on the ticket.

8. Entry Restrictions

The organisers reserve the right to refuse entry to any individual without a valid ticket or identification. Entry may also be denied based on any violation of the event's code of conduct or security policies.

9. Event Changes

The organisers reserve the right to make changes to the event schedule, lineup, venue, or any other aspect of the event without prior notice. Such changes will not entitle ticket holders to refunds.

10. Liability

Attendees participate in Freshers events at their own risk. The organizers, sponsors, and venue owners will not be held liable for any loss, injury, or damage sustained during the events.

11. Code of Conduct

Attendees are expected to adhere to the event’s code of conduct, which prohibits any form of harassment, discrimination, or disruptive behavior. Violation of the code of conduct may result in ejection from the event without refund.

12. Acceptance of Terms

By purchasing a Ticket, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

Students' Union Venues Terms and Conditions

Service Rules

Challenge 25 Swansea University Students’ Union operates a Challenge 25 policy. Please be prepared to show proof of age when asked.

Zero Tolerance Swansea University Students’ Union operates a Zero Tolerance drugs policy. Random searches will be carried out upon entry and throughout the building. Searching can be a condition of entry. Failure to allow a search may result in refusal of entry or ejection from the venue. Any person found in possession of a banned substance will be subject to a banning order, and the police may be called. Please note that CCTV is in use throughout the venue.

Responsible Behaviour Please behave responsibly when you are in the venue. Ensure you leave the venue quietly and are mindful of our neighbours.

Responsible Drinking Swansea University Students’ Union encourages responsible drinking. Please drink sensibly and know your limits. Unless otherwise stated, tickets and table bookings are non-refundable.

Compliance with Site Rules Please ensure that all venue site rules are followed during your visit. For further information, please email: venues@swansea-union.co.uk.

In the case of an event cancelation, any refunds provided will only cover the cost of the individual event, not the full Freshers package.

If multiple events are missed due to unforseen circumstance, individual cases can be presented making you eligable for a refund of the full package.

Packages already purchased cannot be upgraded, a new package must be purchased.

Freshers events have limited spaces/capacity, having a package does not guarantee you a space in an event. 

Each package guarantees a single person entry only, any other individuals must purchase their own package/ticket for the event.

Any packages/tickets purchesed on a website that is not the official Students' Union website cannot be refunded by the Students' Union.