Your Students' Union is a charity and we're not for profit. What does that mean? Well, everytime you attend an event, spend money in the shop or buy a pint at the bar, we take any profits and reinvest them to improve the student experience. This helps us fund essential services like our Advice and Supprot Centre! 

• Tickets are non-refundable and non-transferable; in extreme circumstances, refunds may be available at the discretion of Swansea University Students' Union. Details of our Covid-19 refund policy can be found under Covid-19 Safety. 

• Photo ID (such as a passport or drivers licence) is required at all events. 

• SUSU reserves the right to change the dates, times, or venues of any events and all who have purchased tickets will be informed of these changes via email and/or our official social media accounts.

• Both SUSU and venue management reserve the right to refuse entry.

• SUSU operates a zero tolerance policy in relation to drugs, controlled substances and threatening or discriminatory behaviour of any kind. Abuse of these policies will not be tolerated; offenders will be removed from the event.

• Any student seen to be acting violently or inappropriately at any event will be banned from future events and dealt with accordingly, may be subject to University and SUSU disciplinary procedures and will not be entitled to a refund.

• No bottles (plastic or otherwise) cans or other drinks containers to be brought into the venue at any time.

• Management reserves the right to search ticket holders upon entry; refusal to cooperate with search procedures may lead to refused entry.

• Tickets are the responsibility of the student; Swansea University events department shall not be held liable for lost tickets.

In the case of an event cancelation, any refunds provided will only cover the cost of the individual event, not the full Freshers package.

If multiple events are missed due to unforseen circumstance, individual cases can be presented making you eligable for a refund of the full package.

Packages already purchased cannot be upgraded, a new package must be purchased.

Freshers events have limited spaces/capacity, having a package does not guarantee you a space in an event. 

Each package guarantees a single person entry only, any other individuals must purchase their own package/ticket for the event.

Any packages/tickets purchesed on a website that is not the official Students' Union website cannot be refunded by the Students' Union.